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All Systems Operational
About This Site
Welcome to CampusGroups site for our product status. This is your hub to understand the current state of platform, be aware of any issues, and get notified for any upcoming scheduled maintenance windows. Please use the subscribe functionality to be notified whenever our status changes.
Please feel free to access uptime monitoring at: https://status.campusgroups.co/
Past Incidents
Dec 4, 2024
Resolved -
Our team has tested the affected Surveys feature following since the fix was applied and it was confirmed the issue is not triggered anymore. This incident has now been resolved.
Dec 4, 10:25 UTC
Dec 4, 10:25 UTC
Monitoring -
Engineering has deployed a fix which is currently being tested and monitored.
Dec 4, 09:56 UTC
Dec 4, 09:56 UTC
Update -
We are deploying a fix in production in all regions and we will make sure to provide an update once it is live.
Dec 4, 09:18 UTC
Dec 4, 09:18 UTC
Identified -
We have identified the root cause of the issue and we have prepared a fix. The instances affected are the ones that never had any active approval process attached to a survey or form. We are working on deploying a fix, which will reach production by December 4 - 11 AM UTC at the latest.
Dec 3, 17:31 UTC
Dec 3, 17:31 UTC
Investigating -
We are currently experiencing service disruptions affecting the Surveys module in all regions. This issue primarily impacts survey pages for some instances. Our team is actively working to resolve the situation.
Dec 3, 17:25 UTC
Dec 3, 17:25 UTC
Dec 3, 2024
Dec 2, 2024
No incidents reported.
Dec 1, 2024
No incidents reported.
Nov 30, 2024
No incidents reported.
Nov 29, 2024
No incidents reported.
Nov 28, 2024
Completed -
The scheduled maintenance has been completed.
Nov 28, 15:30 UTC
Nov 28, 15:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 08:30 UTC
Nov 28, 08:30 UTC
Scheduled -
We will be performing a scheduled maintenance on our systems to enable more platform automation and testing, improving performance. During this time, access to the platform may be intermittently affected.
Maintenance Details:
Date: On Thursday, 28 November from 9:30 - 3:30 pm UTC
Regions Affected: United States (US)
Expected Duration: Approximately 5-6 hours
Impact: During the maintenance window, some users may experience temporary disruptions in service. We recommend planning any critical work around this time.
We appreciate your understanding and apologize for any inconvenience caused.
Oct 24, 15:13 UTC
Maintenance Details:
Date: On Thursday, 28 November from 9:30 - 3:30 pm UTC
Regions Affected: United States (US)
Expected Duration: Approximately 5-6 hours
Impact: During the maintenance window, some users may experience temporary disruptions in service. We recommend planning any critical work around this time.
We appreciate your understanding and apologize for any inconvenience caused.
Oct 24, 15:13 UTC
Nov 27, 2024
Resolved -
We can now confirm the queue is empty and all emails have been sent.
Nov 27, 14:38 UTC
Nov 27, 14:38 UTC
Investigating -
We deployed an infrastructure change in the US region on November 19. We determined that over the past 6 days a portion of these emails were not delivered as expected. These are being resent now, and should be received shortly.
Nov 27, 13:41 UTC
Nov 27, 13:41 UTC
Nov 26, 2024
Resolved -
We can now confirm the queue is empty and all notifications have been sent.
Nov 26, 17:45 UTC
Nov 26, 17:45 UTC
Monitoring -
We are monitoring the queue and notifications are currently being sent as expected.
Nov 26, 17:41 UTC
Nov 26, 17:41 UTC
Investigating -
We deployed an infrastructure change in the US region on November 19. We determined that over the past 5 days approximately 5% of these notifications were not delivered. These are being resent now, and should be received in the next few hours.
Nov 26, 16:46 UTC
Nov 26, 16:46 UTC
Nov 25, 2024
Resolved -
The incident has been resolved following the deployment of infrastructure improvements and additional monitoring. We have confirmed that email delays experienced by clients have significantly decreased, and services are now operating as expected.
Nov 25, 16:13 UTC
Nov 25, 16:13 UTC
Monitoring -
We released infrastructure modifications on November 12, and we are seeing substantial improvements in email delays. We are continuing to monitor to ensure smooth operation.
Nov 20, 18:48 UTC
Nov 20, 18:48 UTC
Investigating -
We are aware of an issue where CampusGroups Emails are being sent with significant delays in the US region. Recent improvements were made however, users with high traffic may experience delays of 15 to 30 minutes for message and notification delivery. Our team is actively investigating the cause of this disruption and working to fully resolve the issue as quickly as possible.
We understand the impact this may have on communication, and we will provide updates as soon as more information becomes available.
Nov 15, 09:27 UTC
We understand the impact this may have on communication, and we will provide updates as soon as more information becomes available.
Nov 15, 09:27 UTC
Resolved -
SSO has returned to normal operations.
Nov 25, 15:32 UTC
Nov 25, 15:32 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 25, 15:21 UTC
Nov 25, 15:21 UTC
Identified -
We have identified the source of the issue and are working to restore service.
Nov 25, 15:02 UTC
Nov 25, 15:02 UTC
Update -
We are continuing to investigate this issue.
Nov 25, 14:39 UTC
Nov 25, 14:39 UTC
Investigating -
We are aware of an issue with Single Sign On (SSO) and are currently investigating with the highest priority.
Nov 25, 14:25 UTC
Nov 25, 14:25 UTC
Nov 24, 2024
No incidents reported.
Nov 23, 2024
No incidents reported.
Nov 22, 2024
No incidents reported.
Nov 21, 2024
No incidents reported.
Nov 20, 2024